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Return & Refund Policy

NaturalGoodz Ltd, 27 Old Gloucester Street London UK WC1N 3AX, have an easy & fair Return & Refund policy, which gives you ultimate peace of mind. In case of any damage or broken product, quickly reach out to us. Kindly send our Team an email : support@naturalgoodz.com or contact us from the Help section or Contact Us page with the images.

To be eligible for a return other than damage/broken delivery, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@naturalgoodz.com. If your return is accepted, we’ll send you a return shipping label basis your geographical location, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@naturalgoodz.com or contact us from the Help section or Contact Us page.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right soon after.

Exceptions / Non-Returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.