Shipping Policy

What locations do we ship to?

Lucky for you, we are currently offering free worldwide shipping on every order! Be sure to take advantage of this promotion before it's over (we normally offer free shipping on all orders over $100). We package & ship orders to nearly every country across the globe but transit time will vary from location to location.

How long does an order take to arrive once shipped?

All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location. We typically take 1-7 business days for handling & processing your order depending on type of product's nature and weight. The typical delivery time frame is anywhere from 8-15 business days for Free Tracked Shipping to Zone A Countries and 8-40 Business Days for Free Tracked Shipping for Zone B Countries. In the case of Express Shipping, we prefer DHL depending on your location. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, and natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to support@naturalgoodz.com for additional assistance in this matter.

Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

What do I do if my order is lost in the mail?

Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Are there any hidden customs fees or import taxes?

All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Extended Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.

Shipping Zones, Options & Timelines

Zone A : 8 - 15 Days Free Tracked Shipping with Express Delivery Options

Australia, Belgium, Denmark, Germany, Ireland, Italy, Malaysia, Netherlands, New Zealand, Portugal, Singapore, Spain, United Kingdom, United States

Types of Shipping - Zone A	Weight	Shipping Rate*	General Timeline**
Free Tracked Shipping	—	Free	8-15 Business Days
Express Tracked Shipping	0kg–0.5kg	$20.01 - $24.99	4-8 Business Days
Express Tracked Shipping	0.501kg–1kg	$40.01 - $49.99	4-8 Business Days
Express Tracked Shipping	1.001kg and up	$80.01 - $99.99	4-8 Business Days

*Shipping Rates are actuals and tend to vary as per the situation.

** Actual Timeline may vary depending on Shipping Address, Customs Clearance, Type/Weight of the products, Shipping situations. We will share the Tracking Number as soon as it is shipped.

Zone B : 15 - 40 Days Free Tracked Shipping without Express Delivery Options

Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Ascension Island, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Côte d’Ivoire, Croatia, Cyprus, Czechia, Djibouti, Ecuador, Egypt, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Guinea, Guinea-Bissau, Guyana, Vatican City, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Isle of Man, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Maldives, Mali, Malta, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Norway, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Qatar, Cameroon, Réunion, Romania, Russia, Rwanda, St. Helena, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, Sudan, Suriname, Svalbard & Jan Mayen, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, China, France, Sweden

Types of Shipping - Zone B	Weight	Shipping Rate*	General Timeline**
Free Tracked Shipping	0kg–0.5kg	Free	8-40 Business Days
Free Tracked Shipping	0.501kg–1kg	$20.01 - $24.99	8-40 Business Days
Free Tracked Shipping	1.001kg–2kg	$40.01 - $49.99	8-40 Business Days
Free Tracked Shipping	2.001kg–3kg	$80.01 - $99.99	8-40 Business Days
Free Tracked Shipping	3.001kg–4kg	$100.01 - $119.99	8-40 Business Days
Free Tracked Shipping	4.001kg–5kg	$120.01 - $149.99	8-40 Business Days
Free Tracked Shipping	5.001kg and up	$150.01 - $199.99	8-40 Business Days

*Shipping Rates are actuals and tend to vary as per the situation.

** Actual Timeline may vary depending on Shipping Address, Customs Clearance, Type/Weight of the products, Shipping situations. We will share the Tracking Number as soon as it is shipped. Please contact us if you want faster deliveries.

The above timelines are general and can vary depending on situations as mentioned above. In case you need any exceptional support or want to know a precise delivery timeline for your location, please do contact us through email : support@naturalgoodz.com or through the Contact Us or WhatsApp in the Help section.

NaturalGoodz Ltd, 27 Old Gloucester Street London UK WC1N 3AX